Consumer Warning

Beware of Letters Offering Quick Returns
for Cashing a Check

Click on the link above for more information. Our company rarely, if ever, conducts mystery shops involving check cashing or money transfers. We never ask shoppers to send us money. If someone posing as a representative of our company ever contacts you with a cashier's check, call us before you try to cash the check ... it may be a scam!

Five Effective Ways to Increase Your Business

Ask your customers why they buy from you.
Act like a customer. Call/e-mail/text your company and ask a question or place an order. See what happens. Then call your competition.
Learn how much your staff training costs. Find out if it is “working”.
Use customer information to develop new advertising.
Spend your money developing loyal customers – not clever ads.

Understanding your customer’s reactions is important because:

62% - will cancel or switch based on one negative experience
60% - already have done it at least once
28% who said they never changed
78% said they would change if they received poor service

Harris Interactive/Chordiant Software 2008

How customers perceive their relationship with your company largely determines their brand loyalty.

Loyal customers are 85% more likely to purchase than satisfied customers.
Retaining an existing customer costs about 20% of what it does to market to a new customer.

Is mystery shopping right for your company? Click here and see!

Get back to basics.
Increase business.