2017 YES! Winner

March 26, 2018

MarketWise Consulting Group, Inc.

Announces Mystery Shopping

2017 Customer Service Award Winner

City Cleaners, Akron, OH - YES! Award

For the second year in a row, City Cleaners of Akron, OH is the 2017 Winner of the YES! (Year of Exceptional Service)  Award, scoring highest nationally on overall customer service and cleaning.

As a fourth generation owner, Jeff Sitz is very clear about the service goals of the company and how to create great customer service. The first priority is treating their employees like gold.  Jeff and Route and Retail Manager Laura Loebick say their employees will reflect the same attitude back to their customers by being positive and outgoing. Their enthusiasm shows!   

MarketWise Consulting in Appleton, WI has been performing mystery shopping for drycleaners through US and Canada since 1997. They publish overall mystery shopping scores twice a year. For more information about how to participate in the Professional mystery shopping program, click on

To be eligible for the 2018 YES! Award in the dry cleaning industry the following criteria must be met:

Minimum of three store locations
All locations mystery shopped each month in 2018
In addition to scoring Drop off, Pick Up and Cleaning Evaluation the shops  must include all four metrics of counter service:
  • Use of name
  • Use of conversation
  • Asking about spots/stains
  • Cross selling
The cleaners with the highest OVERALL SCORE will be announced as the YES! Winner each year.